Member Feedback
At Heritage Credit Union, your experiences matter to us—whether they’re great or something less than you expected.
We’re committed to providing you with the best service possible and your feedback is crucial in helping us achieve that.
Please let us know how we’re doing by filling out the feedback form below or picking up a feedback card in branch.
Official Complaints Procedure
It is the aspiration of your credit union that a complaint against the credit union will be resolved in a fair and equitable manner. To resolve any complaint or dispute by a member in a timely manner, we will follow the procedure outlined below.
Click here to download our Complaints Procedure and Complaint Form
![60K for 60 Years!](/media/pepph40l/60k-logos-news-pic.png{"src":"/media/pepph40l/60k-logos-news-pic.png","focalPoint":null,"crops":[{"alias":"articleImage","width":668,"height":463,"coordinates":null},{"alias":"articleImageSmall","width":326,"height":226,"coordinates":null},{"alias":"articleImageMobile","width":600,"height":300,"coordinates":null},{"alias":"relatedArticlesImage","width":300,"height":150,"coordinates":null}]})
![Credit Union Art Competition 2024](/media/hbcj2ql0/art-comp-news1.png{"src":"/media/hbcj2ql0/art-comp-news1.png","focalPoint":null,"crops":[{"alias":"articleImage","width":668,"height":463,"coordinates":null},{"alias":"articleImageSmall","width":326,"height":226,"coordinates":null},{"alias":"articleImageMobile","width":600,"height":300,"coordinates":null},{"alias":"relatedArticlesImage","width":300,"height":150,"coordinates":null}]})
![Credit Union Myths – Busted!](/media/4wwdylct/myth-buster-news-pic.png{"src":"/media/4wwdylct/myth-buster-news-pic.png","focalPoint":null,"crops":[{"alias":"articleImage","width":668,"height":463,"coordinates":null},{"alias":"articleImageSmall","width":326,"height":226,"coordinates":null},{"alias":"articleImageMobile","width":600,"height":300,"coordinates":null},{"alias":"relatedArticlesImage","width":300,"height":150,"coordinates":null}]})
![Unlock Your Road to Freedom with Heritage CU’s Learner Loan](/media/2n2dogst/fvheritage02.jpg{"src":"/media/2n2dogst/fvheritage02.jpg","focalPoint":null,"crops":[{"alias":"articleImage","width":668,"height":463,"coordinates":null},{"alias":"articleImageSmall","width":326,"height":226,"coordinates":null},{"alias":"articleImageMobile","width":600,"height":300,"coordinates":null},{"alias":"relatedArticlesImage","width":300,"height":150,"coordinates":null}]})
![Heritage Credit Union Engages in Key Discussion with Minister Neale Richmond on the Future of Financial Services](/media/etohbpxc/neale-richmond-1.jpeg{"src":"/media/etohbpxc/neale-richmond-1.jpeg","focalPoint":null,"crops":[{"alias":"articleImage","width":668,"height":463,"coordinates":null},{"alias":"articleImageSmall","width":326,"height":226,"coordinates":null},{"alias":"articleImageMobile","width":600,"height":300,"coordinates":null},{"alias":"relatedArticlesImage","width":300,"height":150,"coordinates":null}]})
![Car Loans Demystified](/media/djqlduxq/car-loans-demystified-news-pic.jpg{"src":"/media/djqlduxq/car-loans-demystified-news-pic.jpg","focalPoint":null,"crops":[{"alias":"articleImage","width":668,"height":463,"coordinates":null},{"alias":"articleImageSmall","width":326,"height":226,"coordinates":null},{"alias":"articleImageMobile","width":600,"height":300,"coordinates":null},{"alias":"relatedArticlesImage","width":300,"height":150,"coordinates":null}]})
![Empowering Communities: The CU AHB Fund](/media/a3to0pke/cuda-pic-with-ceos.jpg{"src":"/media/a3to0pke/cuda-pic-with-ceos.jpg","focalPoint":null,"crops":[{"alias":"articleImage","width":668,"height":463,"coordinates":null},{"alias":"articleImageSmall","width":326,"height":226,"coordinates":null},{"alias":"articleImageMobile","width":600,"height":300,"coordinates":null},{"alias":"relatedArticlesImage","width":300,"height":150,"coordinates":null}]})
![Heritage Credit Union AGM 2023](/media/wycbhw0o/agm-news-pic3.jpg{"src":"/media/wycbhw0o/agm-news-pic3.jpg","focalPoint":null,"crops":[{"alias":"articleImage","width":668,"height":463,"coordinates":null},{"alias":"articleImageSmall","width":326,"height":226,"coordinates":null},{"alias":"articleImageMobile","width":600,"height":300,"coordinates":null},{"alias":"relatedArticlesImage","width":300,"height":150,"coordinates":null}]})
![Fraud Awareness Week 2023](/media/ngwbsxyz/fraud-awareness-news-pic.jpg{"src":"/media/ngwbsxyz/fraud-awareness-news-pic.jpg","focalPoint":null,"crops":[{"alias":"articleImage","width":668,"height":463,"coordinates":null},{"alias":"articleImageSmall","width":326,"height":226,"coordinates":null},{"alias":"articleImageMobile","width":600,"height":300,"coordinates":null},{"alias":"relatedArticlesImage","width":300,"height":150,"coordinates":null}]})
![Winners again in CX Awards](/media/wuvnu5bz/cx-awards-news-pic.png{"src":"/media/wuvnu5bz/cx-awards-news-pic.png","focalPoint":null,"crops":[{"alias":"articleImage","width":668,"height":463,"coordinates":null},{"alias":"articleImageSmall","width":326,"height":226,"coordinates":null},{"alias":"articleImageMobile","width":600,"height":300,"coordinates":null},{"alias":"relatedArticlesImage","width":300,"height":150,"coordinates":null}]})
