Member Feedback
At Heritage Credit Union, your experiences matter to us—whether they’re great or something less than you expected.
We’re committed to providing you with the best service possible and your feedback is crucial in helping us achieve that.
Please let us know how we’re doing by filling out the feedback form below or picking up a feedback card in branch.
Official Complaints Procedure
It is the aspiration of your credit union that a complaint against the credit union will be resolved in a fair and equitable manner. To resolve any complaint or dispute by a member in a timely manner, we will follow the procedure outlined below.
Click here to download our Complaints Procedure and Complaint Form
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